Medallia DXA reporting portal availability issue

Incident

August 26, 2:39pm

Medallia DXA reporting portal availability issue

Status: closed

Start: August 26, 11:41am

End: August 26, 2:39pm

Duration: 2 hours 58 minutes

Affected Components:

US1 Portal Digital Integration Data Processing Data Stream DXA to Experience Cloud Integration Live DXS Segmentation

Investigating

August 26, 11:41am

The Medallia DXA reporting portal is currently experiencing an availability issue. Some users might notice problems logging into the portal.

The affected instance is American International Group. Data collection is working correctly, the only issue is report availability.

Our Production Services & Engineering teams are actively investigating the issue and are working to restore service as quickly as possible. Thank you for your patience and understanding.

Resolved

August 26, 2:39pm

The Medallia DXA portal is no longer experiencing an availability issue. Our Production Services & Engineering teams have restored service and verified that the issue has been resolved. If you're still experiencing issues, please contact Medallia Technical Support via help.medallia.com.